Salesforce Technical (Support)

Key Responsibilities:

• Provide technical support and troubleshooting assistance to Salesforce users.
• Handle and resolve support tickets related to Salesforce issues.
• Willing to work under 24/7 work scheme (shifting) between 3 work periods: Morning, Evening, Overnight
• Perform system administration tasks, including user setup, roles, profiles, and permissions.
• Assist with data management tasks, including data import/export, data cleansing, and data deduplication.
• Collaborate with the Salesforce development team to address more complex issues and implement system enhancements.
• Conduct training sessions and create documentation for end-users to enhance their understanding and utilization of Salesforce.
• Stay up-to-date with Salesforce updates and new features to provide informed support and recommendations.
• Work with third-party vendors and applications integrated with Salesforce.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Salesforce Administrator Certification and other Certifications is a plus, especially related with CTI solutions, social channel integrations.
• Minimum of 1-2 years of experience in Salesforce administration or technical support.
• Strong understanding of Salesforce architecture, data model, and security.
• Proficiency in Salesforce features and functionalities, including Workflow Rules, Process Builder, Flow, and Apex.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Ability to work independently as well as part of a team.

Preferred Skills:

• Experience with Salesforce integration tools and APIs.
• Knowledge of SQL, SOQL, and other database query languages.
• Experience in customer service or a technical support role.
• Able to communicate in English (English business level)

What We Offer:

• Competitive salary
• Health insurance coverage.
• Opportunity to work with a leading IT consulting firm and industry experts.
• Continuous learning and professional development.
• Flexible working arrangements.