Account Manager

Responsibilities: 

• Act as the primary point of contact for assigned clients, fostering strong, long-term relationships.
• Develop and execute strategic plans to meet client objectives across digital marketing, social media, ads, web development, and customer engagement campaigns.
• Collaborate with internal teams, including creative, technical, and strategy teams, to deliver high-quality work that aligns with client expectations.
• Identify opportunities for account growth through up-selling and cross-selling additional services.
• Prepare and present campaign performance reports, project updates, and recommendations to clients.
• Stay updated on industry trends, best practices, and emerging technologies to advise clients effectively.
• Address and resolve client issues or concerns promptly and professionally.

Job Requirements: 

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Minimum of 3 years as an Account Manager in a digital marketing agency or related field.
• Proven experience managing integrated marketing projects, including digital campaigns, social media, web development, and CRM implementations.
• Strong ability to manage multiple projects and prioritize tasks effectively under tight deadlines.
• Fluent in English, both written and verbal, with excellent communication and presentation skills.
• Exceptional interpersonal and communication skills to build trust and foster collaboration with clients.
• High attention to detail and organizational skills.
• A growth mindset, with a passion for staying updated on industry trends and innovations.
• Familiarity with marketing tools and platforms is a plus, including Google Ads, Facebook Ads Manager, SEO tools, and systems like Marketing Cloud or Braze.