Staff sales8

Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty

You will work with your accounts proactively to drive product adoption as well as act as the voice of clients

Proactively spot and correct any issues that could affect customer satisfaction or retention

Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions

Continually gather feedback from our clients, then work directly with our product team to provide input on the product roadmap

3+ years of relevant experience, prior experience in account management roles in SaaS companies is a plus

Background in Accounting, Business, Marketing is background preferable

You’re driven: No one needs to push you to excel; it’s just who you are

Eager to learn, adapt and perfect your work; you seek out help and put it to good use

You want to help and serve our customers: They win, so you win

Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention

Process-driven, empathetic, and a great communicator 

Excellent problem-solving abilities and consultative skills

Loves working with clients and thrives on customer satisfaction and loyalty

Ability to work collaboratively with