Job description
- Conduct villa inspections and quality audits.
- Ensure compliance with SOP and HSE standards.
- Monitor guest reviews, complaints, and service quality.
- Identify quality issues and perform root cause analysis.
- Follow up maintenance defects with related teams.
- Prepare quality reports and improvement recommendations.
- Support operational consistency, staff quality improvement, and guest satisfaction.
Job requirements
- Minimum Diploma III (D3) in Hospitality or related field.
- Certified in K3 (Occupational Health & Safety).
- Minimum 2 years of experience in Quality Control within hospitality, villa, or hotel operations.
- Knowledge of Guest Experience Quality Control, SOP Compliance, HSE, and Villa Inspection.
- Strong analytical, problem-solving, communication, and coordination skills.
- Good time management and reporting skills.
- Proficient in Microsoft Office or Google Workspace.
Job information
Education
Associate Degree 1 (D1)
Experience level
Mid Senior Level
Minimum experience
2 years
Gender
No Qualification
Published date
23 Sep 2026