Owner Relation Agent

Serve as the primary point of contact for French-speaking and international villa owners. Coordinate between internal teams (housekeeping, engineering, reservations, finance) to deliver quality service to owners. Assist and explain monthly financial reports from Finance, income statements, and expense breakdowns to villa owners (if any issues). Manage owner feedback and resolve concerns or disputes in a timely and diplomatic manner. Assist in onboarding new foreign villa owners, providing detailed explanations of the management process, fee structure, and service terms.

Bachelor�s Degree in Hospitality Management, Business Administration, Communication, French or related field. Fluent in French and English (spoken and written). Additional languages (such as Bahasa Indonesia or German) are a plus. Minimum 1 year of experience in client relations, hospitality, property management, or real estate�preferably in an international or multicultural environment. Prior experience working with expatriates or overseas clients is a strong advantage.