Job description
- Coordinate guest activities, tours, transportation, and additional services requested through BaliSuperHost offline travel agents.
- Act as the main point of contact between travel agents, guests, internal teams, villas, and external vendors.
- Handle guest requests and bookings efficiently, accurately, and with a high level of service.
- Coordinate with vendors and partners to ensure smooth service delivery and guest satisfaction.
- Provide suitable activity and service recommendations based on guest needs and preferences.
- Follow up on bookings, confirmations, payments, and operational details.
- Identify opportunities to promote additional services and generate sales.
- Handle guest inquiries and resolve service-related issues promptly and professionally
Job requirements
- Minimum Diploma (D3) in Hospitality, Tourism, Business, or a related field.
- Experience in Sales, Concierge, Hospitality, Travel, or Customer Service is preferred.
- Fresh graduates are welcome to apply.
- Already located in Bali
- Good communication and interpersonal skills.
- Customer-oriented with a proactive and service-minded attitude.
- Strong coordination and problem-solving skills.
- Able to communicate in English, both written and spoken.
- Able to work in a fast-paced environment and handle multiple requests.
- Willing to work flexible hours, including weekends or public holidays when required.
Benefits
- Competitive salary.
- BPJS Kesehatan & BPJS Ketenagakerjaan.
- Incentive/commission based on performance and sales.
- Professional development and career growth opportunities.
- Dynamic working environment in the hospitality and tourism industry.
- Opportunity to build a strong network with guests, travel agents, and tourism partners.
Job information
Education
Associate Degree 1 (D1)
Experience level
Entry Level
Minimum experience
0 year
Gender
No Qualification
Published date
23 Sep 2026