Assistant Concierge Manager

As an Assistant Concierge Manager, you will play a key role in delivering exceptional guest experiences by supporting the Concierge Manager in leading daily operations. You will ensure seamless service execution, inspire the concierge team to exceed guest expectations, and create memorable stays through personalized, warm, and attentive hospitality.

Qualifications:

• Minimum 1 year of experience as aGuest Experience Agent, Guest Relation Officer (GRO), Concierge, or similar hospitality role.
• Strong communication and interpersonal skills.
• Excellent command of English, both spoken and written.
• Passionate about delivering exceptional guest service and creating memorable experiences.
• Good problem-solving skills with the ability to handle guest requests and complaints professionally.
• Well-organized, detail-oriented, and able to work under pressure.
• Familiar with hospitality operations and guest service standards.

Responsibilities:

• Assist guests with inquiries and arrange services such as airport transfers, tours, spa treatments, restaurant reservations, and other activities.
• Process, confirm, and manage guest activity bookings accurately.
• Coordinate with vendors and internal teams to ensure smooth service delivery.
• Prepare payment links or invoices, verify payments, and maintain accurate booking records.
• Respond to guest inquiries via WhatsApp, email, and phone while providing excellent customer service.
• Resolve guest issues professionally and ensure a positive guest experience throughout their stay.