Customer Success Manager

• Be the primary contact and advocate for our growing small and medium-sized business merchants into becoming active users
• An expert when it comes to Qasir's product knowledge; provide business guidance, device recommendation, as well as relevant features available for the merchants
• Drive upgrade revenue from new product feature adoption and expanded usage
• Work as part of the Marketing team to develop strategies for scale and growth
• Occasionally conduct visits to merchants where relevant for device/product knowledge training

• Min. 1 years of prior experience in sales/account management, preferably in SaaS or technology
• Knowledgeable in small business and how it actually works; a small business owners' mindset
• Proven track record of meeting and exceeding revenue goals
• Excellent communication skills, with clear and articulate ability to effectively drive a phone conversation
• Super organized, can-do attitude, and ability to thrive in fast-paced environment
• Effective problem solving and issue resolution skills 
• Willing to work in the field

• Remote Working (Work from Anywhere)
• Flexible working hours
• Preiday Friday Yay (4 working days twice a month)
• Paid Internship (3 months contract)