Account Manager Intern

Role Overview

We are looking for a motivated and detail-oriented Key Account Manager Intern to support the day-to-day management of enterprise clients. This role is ideal for individuals with a background in Logistics Management who are interested in building a career in client management, operations, and customer experience within a fast-growing tech-enabled environment.

Key Responsibilities

• Support the management of key enterprise accounts by assisting in day-to-day coordination and communication
• Assist in managing and maintaining relationships with key enterprise clients
• Assist in client onboarding activities, including system setup and basic training coordination
• Monitor client accounts and help track performance metrics and service usage
• Coordinate with internal teams (Product, Operations, Technology) to address client needs and issues
• Assist in tracking and documenting client issues, ensuring proper follow-through until resolution
• Help prepare reports, insights, and presentations for client reviews
• Ensure timely follow-ups and resolution of client inquiries
• Contribute to improving customer experience and operational workflows

Requirements

• Recent / Fresh graduate in Logistics Management
• Strong interest in shipping industries
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational skills
• Strong analytical and problem-solving mindset
• Proficiency in Microsoft Excel / Google Sheets and presentation tools

What You’ll Gain

• Hands-on experience in managing enterprise-level clients
• Opportunity to work cross-functionally in a fast-paced startup environment
• Mentorship and learning opportunities in account management and customer success