Operations Excellence Specialist

Job Descriptions:

1. Governance & Standardization

• Develop, maintain, and update operational documents (SOPs, policies, work instructions).
• Ensure operational processes comply with both internal standards and external standards (e.g., ISO 9001, ISO 27001).
• Support internal and external audit activities, including follow-up on audit findings (Corrective & Preventive Actions).
• Deliver training, awareness, and communication on policies and standards.

2. Control & Risk Mitigation

• Monitor compliance of BUs with company policies and procedures.
• Identify gaps or risks within operational processes.
• Provide recommendations to improve process quality and compliance.

3. Operations Excellence Contribution

• Participate in cross-BU improvement projects (process optimization, cost efficiency, digitalization).
• Support the development, monitoring, and evaluation of operational KPIs.
• Assist with benchmarking best practices across BUs.

4. Documentation & Reporting

• Manage the repository of company policies and operational procedures.
• Prepare reports on audits, compliance monitoring, and process improvement initiatives for management.

Job Requirements:

• Bachelor’s degree, preferably in Industrial Engineering, Management, related fields.
• 2 - 4 years of experience in operations, governance, audit, ISO, quality management, or process improvement.
• Experience in handle ISO related Process
• Certification (advantage): ISO 9001 Lead Auditor, ISO 27001 ISMS, Lean Six Sigma, or other related certifications.
• Strong understanding of ISO standards (9001, 27001) and audit practices.
• Proficient in drafting and managing documents (SOPs, policies, audit reports).
• Analytical and problem-solving skills to identify process gaps and solutions.
• Detail-oriented, systematic, and accurate.
• Strong collaboration skills to work across teams.
• Proficiency in English for documentation and communication.

Behavioral Competencies:

• Ownership: capable of managing end-to-end governance, audit, and improvement processes.
• Adaptability: flexible to rotate into KPI monitoring, improvement projects, or governance as needed.
• Communication: able to clearly communicate findings and recommendations to stakeholders.
• Continuous Improvement Mindset: consistently seeks opportunities to make processes more effective and efficient.

Working at Staffinc offers a strong balance of flexibility and growth through our hybrid working model, enabling effective time management and collaboration. You will gain valuable experience in a dynamic environment, working with a passionate team on impactful, innovative projects.

We also provide benefits to support your well-being, including a transportation allowance, health allowance after three months, and full coverage under BPJS Ketenagakerjaan and BPJS Kesehatan for your social security and healthcare needs.