Business Manager

About Staffinc 

Staffinc, Indonesia’s leading digital staffing platform, meets the workforce needs of businesses with comprehensive solutions: 

Staffing: Curated talent management from recruitment to payroll.

HR System: Streamlined software for hiring, managing, payroll, and benefits. 

Procurement & Rental: Tools and equipment for your workforce, from laptops to vehicles.

Founded in 2018, Staffinc empowers over 1.7 million workers across 350+ cities, combining people and technology to drive meaningful impact. 

Job Description:

1. Lead the PMO Team: Direct and mentor Project Managers and PICs to ensure daily operations across various sites are executed seamlessly.
2. Client Facing & Advocacy: Conduct regular Business Reviews (QBRs) with clients to report on performance, gather feedback, and address concerns.
3. Service Excellence: Standardize Standard Operating Procedures (SOPs) across all managed facilities to maintain high-quality service delivery.
4. Crisis Management: Act as the "Lead Fixer" during operational emergencies or major client complaints, ensuring swift and effective resolution.
5. Resource Optimization: Review manpower planning and equipment procurement to ensure cost-efficiency without compromising service quality.
6. Contract Management: Oversee the renewal process and ensure all service level agreements (SLAs) are strictly honored.

Requirements:

• Bachelor’s Degree in Business Management, Engineering, Hospitality, or a related field.
• Minimum 7–10 years of experience in Facility Management, with at least 3 years in a senior leadership or managerial role within an outsourcing/service provider environment.
• Proven track record of managing large-scale, multi-site FM operations.

Technical Skills:

• Strong understanding of Hard Services (MEP, HVAC) and Soft Services (Cleaning, Pest Control, Security).
• Proficiency in Financial Literacy (Managing P&L, Cost-Benefit Analysis, and Budgeting).
• Familiarity with FM software (CAFM/CMMS) and Project Management tools.

Soft Skills:

• Exceptional Communication: Fluent in English (written and verbal) for high-level client presentations.
• High-Stakes Negotiation: Ability to manage difficult conversations with clients and vendors.
• Analytical Thinking: Data-driven approach to solving operational inefficiencies.
• Leadership: Ability to inspire and manage a diverse workforce, from field staff to project leads.

Working at Staffinc offers a strong balance of flexibility and growth through our hybrid working model, enabling effective time management and collaboration. You will gain valuable experience in a dynamic environment, working with a passionate team on impactful, innovative projects.

We also provide benefits to support your well-being, including a transportation allowance, health allowance after three months, and full coverage under BPJS Ketenagakerjaan and BPJS Kesehatan for your social security and healthcare needs.