Operational Manager

About the role :

• Manage daily operations across all departments (Service, Bar, Kitchen, Security, Housekeeping).
• Ensure operational standards, SOPs, and service quality are consistently implemented.
• Monitor outlet performance including sales, costs, productivity, and guest satisfaction.
• Coordinate closely with Head Chef, Bar Manager, Marketing, and Finance teams.
• Handle staff scheduling, attendance, discipline, and performance monitoring.
• Control operational costs, inventory, and vendor coordination.
• Ensure compliance with health & safety regulations, licensing, and internal policies.
• Handle customer feedback, complaints, and service recovery professionally.
• Support event operations, live music schedules, and special promotions.
• Prepare operational reports and recommendations for management.

Job Requirement :

- Minimum 3 years of proven experience in managing Restaurant / Bar / Lounge operations

- Strong leadership skills with the ability to inspire, train, and manage a high-performing team

- Excellent communication and interpersonal abilities, with a hands-on, proactive attitude Deep understanding of operational workflows, customer service, and hospitality standards

- Solid knowledge of financial management, including budgeting, forecasting, and P&L analysis

- A strong customer-centric mindset and passion for creating unforgettable guest experiences

Ready to join immediately.

• Competitive Salary
• Yearly Bonus and THR
• Career Advancement