Spa Supervisor

Spa Operations Management

• Oversee the day-to-day operations of the hotel’s spa, ensuring smooth and efficient service delivery.

Staff Supervision & Training

Guest Service and Satisfaction

• Maintain a welcoming and professional atmosphere to create a relaxing experience for guests.

Spa Treatment Coordination

• Work with the spa management to design and update treatment menus, introduce new services, and adjust services based on guest feedback and trends.

Inventory and Product Management

• Manage inventory of spa supplies, including oils, lotions, towels, and other consumables.

Budgeting and Cost Control

Health and Safety Compliance

• Ensure that the spa adheres to health and safety standards set by local regulations.
• Ensure that staff follow safety procedures, including the correct handling of equipment and chemicals.

Marketing and Promotions

• Assist with the promotion of spa services through various channels, including hotel promotions, social media, and in-house marketing.

Reporting and Administrative Duties

• Maintain accurate records of guest treatments, appointments, and payments.
• Prepare reports for management, including guest feedback, sales figures, staff performance, and other relevant metrics.

Education

• High School Diploma or equivalent required.
• Bachelor’s Degree in Hospitality Management, Spa Management, or a related field is often preferred.
• Additional certifications or training in spa therapy, wellness, or beauty therapy can be an advantage.

Work Experience

• Minimum of 2-3 years experience working in a spa or wellness environment.
• At least 1-2 years in a supervisory or management position, preferably in a hotel or luxury spa setting.
• Experience in customer service, including handling guest inquiries, complaints, and ensuring guest satisfaction.
• Familiarity with spa treatments, therapies, and wellness services.

Leadership & Management Skills

Knowledge of Spa Services & Treatments

• In-depth knowledge of various spa treatments, such as massages, facials, body wraps, and other wellness therapies.

Sales and Marketing Abilities

• Sales skills to promote spa services, packages, and products to guests.

Administrative & Operational Skills

• Familiarity with scheduling software or spa management systems to manage bookings and appointments.
• Inventory management experience, including ordering, tracking supplies, and managing product stock.

- Monthly Salary

- Insurance (BPJS Kesehatan)

- Meal Allowance 

- Service Charge