L2 TECH ONLINE SUPPORT

Job Description:

 Analyze the merchant's problem: determining the cause of the

 problem; and suggest a solution

 to solve the problem, Following

 up to ensure the resolution,

 Assist on the integration

 processes with Midtrans, FAQ

 article management, Build up &

 manage internal tech-support

 guideline, Assist incident

 management, Conduct UAT for

 some payment channels.

Requirement:

 Graduated from technical major

 (Computer Science, Information

 Technology, Information System,

 Web Developer - for Integration

 Team), A highly analytical

 problem-solver, Excellent

 technical generalist, problem

solving-minded-team player,

 Attention to details, Friendly,

 outgoing, and customer service

 oriented, Excellent

 communication, client

 management, and project/issue

 management with experience

 managing complex problems

 with multiple stakeholders, Ability

 to work independently as well as

 in teams, Ability to work well

 under pressure, Fluent in both

 written and spoken English and

 Indonesian, Ability to adapt to

 change, prioritize tasks, and

 manage your time in order to

 juggle multiple responsibilities at

 once with maximum output,

 Strong knowledge of PHP (i.e

 Laravel, Yii, CodeIgniter)*,

 Experience in front-end

 technologies, such as

 JavaScript, HTML5, and CSS3*,

 Familiarity with SQL/NoSQL

 databases and their declarative

 query languages

Karyawan akan mendapatkan benefit seperti BPJS TK dan BPJS Kesehatan