Junior Business Process Improvement (BPI) Associate

What You Will Do:

Process Discovery & Analysis

• Learn and understand end-to-end operational processes across multiple business functions.
• Conduct process mapping and workflow analysis to visualize current operational practices.
• Identify bottlenecks, inefficiencies, process gaps, and operational risks.
• Gather business requirements through observation, interviews, and stakeholder discussions.
• Analyze operational issues and translate findings into actionable insights.

Continuous Improvement & Operational Excellence

• Support continuous improvement initiatives that enhance productivity, quality, customer experience, and operational efficiency.
• Participate in root cause analysis sessions and problem-solving workshops.
• Recommend process enhancements based on data, operational observations, and stakeholder feedback.
• Assist in implementing and monitoring process improvement initiatives.
• Contribute to building a culture of operational excellence and continuous improvement.

Process Documentation & Governance

• Develop and maintain process documentation, SOPs, work instructions, policies, and operational guidelines.
• Ensure documentation follows company standards and remains up-to-date.
• Support process standardization efforts across teams and functions.
• Maintain process repositories and knowledge management systems.

Data Analysis & Performance Monitoring

• Collect, validate, and analyze operational data from various sources.
• Monitor key operational metrics and identify performance trends.
• Create reports and dashboards to support decision-making.
• Measure the effectiveness and impact of process improvement initiatives.

Project & Stakeholder Management

• Support operational excellence projects from planning through execution.
• Coordinate with cross-functional stakeholders to gather information and align project objectives.
• Facilitate discussions, follow-ups, and project tracking activities.
• Actively communicate project progress, risks, and recommendations.

What We Are Looking For:

• Bachelor's Degree in Business Management, Information Systems, Business Administration, Statistics, or related disciplines.
• Strong analytical and critical thinking skills and problem-solving capabilities.
• Strong communication, collaborating effectively with cross-functional stakeholders, and stakeholder management capabilities.
• Ability to document information clearly and systematically.
• High curiosity and willingness to learn complex operational processes.
• Strong attention to detail and problem-solving mindset.
• Proactive mindset with a continuous improvement orientation.
• Ability to work independently while maintaining alignment with team objectives.
• Experience in internships, projects, or organizations related to process improvement, operations, quality assurance, consulting, or business analysis.
• Familiarity with process mapping tools such as Whimsical, Draw.io, and Microsoft Visio.
• Basic knowledge of continuous improvement methodologies.
• Experience using spreadsheets and data visualization tools such as Excel, Google Sheets, Power BI, Tableau, Metabase, or Looker Studio is a plus.
• Experience creating SOPs, work instructions, process documentation, or operational reports is highly valued.
• Exposure to customer service, operations, fintech, technology, e-commerce, logistics, or service industries is an advantage.

• Competitive salary & performance bonus
• BPJS Kesehatan & Ketenagakerjaan
• Private health insurance
• Paid annual leave & sick leave
• Hybrid / flexible working arrangement
• Professional development & training support
• Career growth opportunities in a fast-growing fintech company
• Laptop / work equipment provided
• Team bonding & company events
• Dynamic and collaborative work environment