People Operations and Experience Professional

As a People Operations Analyst for Customer Experience (CX), you will play a critical role in enabling Customer Experience teams to perform at their best by building scalable people operations, improving team readiness, and ensuring operational excellence across the CX organization and regions.

• Support CX workforce growth by coordinating hiring activities, ensuring smooth recruitment processes, and maintaining hiring readiness based on business needs
• Ensure CX new joiners have a structured onboarding journey aligned with team expectations and operational needs
• Support CX Organizational Development initiatives (training, learning management system) and knowledge documentation to ensure operational updates, product changes, and best practices are effectively communicated across teams
• Analyze CX workforce data and operational trends to support scheduling and shift arrangement processes to ensure adequate operational coverage
• Organize and execute CX team engagement feedback, insights, programs, recognition initiatives, and culture-building activities
• Collaborate with multiple stakeholders to resolve operational challenges and improve processes including CX leadership

Behaviors

• Strong analytical and problem-solving skills with a proactive mindset
• Excellent communication and stakeholder management skills
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Comfortable working in a fast-paced environment with evolving business needs
• Strong ownership mindset with the ability to identify problems and drive solutions
• People-oriented with a genuine interest in improving employee experience and team effectiveness
• Adaptable, collaborative, and comfortable working across different teams
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Experience

• Bachelor’s degree from a reputable university, majoring in the following or equivalent:
• Business Administration
• Human Resources / Psychology
• Management
• Communications
• Industrial Engineering
• Data Analytics / related fields
• 1–3 years of experience in People Operations, Customer Experience Operations, Workforce Management, Business Operations, Human Resources Generalist, Human Resources Business Partner, Organization Development, Learning & Development, or similar functions.
• Proficiency in Google Workspace or Microsoft Office tools (Google Sheets/Excel, Docs/Word, Slides/PowerPoint), and Zapier
• Strong written and verbal communication skills in English
• Have an automation mindset to reduce manual works