Customer Support

We are looking for a dedicated Customer Support Specialist to handle client inquiries and provide timely solutions via phone, email, and chat. You will act as the first point of contact, ensuring excellent customer experience, resolving issues efficiently, and escalating complex cases to relevant departments when necessary.

1. Diploma or Bachelor’s degree in any field.
2. Minimum 1–3 years of experience in customer support or a similar role.
3. Strong communication skills, both verbal and written, in English and Bahasa Indonesia.
4. Proficiency in CRM systems and ticketing tools (e.g., Zendesk, Freshdesk, or similar).
5. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
6. High level of patience, empathy, and problem-solving skills to handle various customer concerns.
7. Willingness to work in shifts, including weekends or public holidays if required.
8. Basic technical troubleshooting knowledge is a plus.

1. Competitive salary with monthly performance incentives.
2. Health insurance and wellness programs for employees and dependents.
3. Paid annual leave and holiday allowances.
4. Training and career development opportunities.
5. Supportive and collaborative team culture.
6. Employee discounts on company products and services.