Job description
- Respond to customer inquiries via email, phone, chat, or social media in a timely and professional manner
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle and resolve customer complaints with empathy and efficiency
- Follow up on customer interactions and ensure issues are fully resolved
- Maintain detailed records of customer interactions and transactions
- Work closely with other departments to resolve complex issues and improve customer satisfaction
Job requirements
- Proven experience in a customer service or support role is preferred
- Excellent communication skills in English (verbal and written)
- Ability to remain calm and patient when dealing with difficult customers
- Problem-solving skills and attention to detail
- Proficient with customer service software, CRM systems, and tools
- A team player with a positive attitude and willingness to learn
Benefits
- Experience in [industry or relevant product/service]
- Multilingual skills are a plus
- Familiarity with help desk software such as Zendesk, Freshdesk, or similar
Job information
Education
Bachelor Degree (S1)
Experience level
Internship
Minimum experience
2 years
Gender
No Qualification
Published date
16 May 2025