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Mobile Application and IOT Operation Support

PT Ilectra Motor Group

Permanent

On Site

Job description

Ensure the My ALVA app runs smoothly and deliver a reliable user experience across the mobile platform
Provide day-to-day support for B2B clients, including fleet operators and business partners
Monitor and analyze IoT telemetry data to perform initial diagnostics and prevent issue escalation
Collect, analyze, and translate user feedback into actionable insights for product improvement
Collaborate with internal teams to continuously enhance system performance and user experience
Support the development and improvement of internal AI tools to enable faster and more automated issue resolution

Bachelor’s degree in Electrical Engineering, Information Technology, or a related field
Solid understanding of IoT systems and connected hardware, including basic CAN bus communication
Familiar with digital architecture (APIs, databases, and mobile applications) and how they interact
Strong analytical and troubleshooting skills with the ability to identify root causes of issues
Detail-oriented with a continuous improvement mindset and a drive to find more efficient solutions

Education

Bachelor Degree (S1)

Experience level

Associate

Minimum experience

2 years

Gender

No Qualification

Published date

18 Mar 2026