Field Collection Supervisor (National)

• Manage overall field collection performance across branches, including monitoring collector productivity and recovery outcomes.
• Supervise and develop in-house collectors, including recruitment, deployment, and performance management.
• Manage outsourced collection vendors, including selection, contracting, and performance evaluation.
• Oversee repossession processes, including granting authority, monitoring execution, and ensuring proper documentation and compliance.
• Support vehicle repossession, auction, and litigation processes in coordination with internal and external stakeholders.
• Handle special collection cases, including fraud, complaints, and bankruptcy accounts.
• Review and manage rescheduling requests and coordinate decisions with relevant parties.
• Support the development and implementation of collection operational policies and readiness for new branch or system launches.
• Prepare and report collection performance updates to management and headquarters.

Experience

• Minimum 5 years of experience in field collection within consumer finance or automotive finance industry.
• Experience managing collectors and/or third-party collection vendors.
• Experience handling repossession processes and recovery operations.
• Experience coordinating collection activities across multiple locations or branches will be an advantage.
• Experience supporting collection operations during business expansion or new branch setup will be an advantage.

Education

• Bachelor’s degree is preferred, but relevant operational experience may be considered equivalent.

Core Competencies

• Strong leadership capability in managing field collection teams and vendors.
• Strong understanding of collection processes, repossession procedures, and related regulations.
• Ability to monitor performance and drive recovery results through structured supervision.
• Good coordination and communication skills with internal stakeholders and external partners.
• Ability to work in operational and target-driven environments.
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint).

Will be discussed further in the offering process.