General Manager

The General Manager (GM) oversees all aspects of hotel operations, with a strong focus on sales and revenue growth. This role ensures operational efficiency, financial profitability, and exceptional guest experiences. The General Manager (GM) drives business through strategic sales initiatives, develops new revenue streams, and fosters relationships with key accounts. The General Manager (GM) also leads and mentors staff manages the budget, and ensures compliance with hotel policies and standards.

Key Responsibilities:

• Oversee daily hotel operations and ensure guest satisfaction.
• Develop and execute sales strategies to drive revenue, focusing on corporate, group, and leisure segments.
• Manage hotel finances, including budgeting and P&L oversight.
• Lead and develop the hotel team, ensuring high performance and engagement.
• Maintain relationships with key partners, negotiate contracts, and secure new business.
• Implement cost-control measures to optimize profitability.
• Analyze market trends, competitor activity, and revenue data to improve performance.
• Address guest concerns, ensuring timely resolution and high satisfaction.

• Bachelor’s degree in hospitality management, business administration, or related field preferred.
• Minimum of 5-7 years of hotel management experience, with a proven track record in sales and revenue generation.
• Experience leading a sales team or department within a hotel setting.
• Familiarity with hotel management software.
• Strong financial acumen with experience in budgeting, P&L management, and revenue analysis.
• Exceptional leadership and team-building skills.
• Superior customer service and guest relations skills.
• Excellent verbal and written communication.
• Strategic thinker with the ability to develop successful sales initiatives.
• Strong problem-solving and decision-making abilities.

Key Competencies:

• Sales-Driven: Proven ability to meet and exceed revenue targets.
• Leadership: Capable of motivating and leading diverse teams to achieve operational excellence.
• Operational Expertise: Deep understanding of hotel operations and the interconnection between departments.
• Financial Acumen: Skilled at budgeting, cost control, and financial analysis.
• Guest-Centric: Strong focus on delivering an exceptional guest experience.
• Adaptability: Ability to thrive in a fast-paced, competitive environment.