Store Manager

Responsible for managing the overall store performance, including sales achievement, team management, customer experience, and daily store operations.

Key Responsibilities

• Achieve store sales targets and business objectives.
• Lead, motivate, and develop the store team.
• Monitor individual and team performance against KPIs.
• Ensure excellent customer service and maintain strong customer relationships.
• Manage daily store operations in accordance with company SOP.
• Ensure inventory accuracy, product security, and proper stock handling.
• Maintain brand, grooming, and visual merchandising standards.
• Handle customer complaints and resolve operational issues effectively.
• Prepare regular sales and operational reports.
• Coordinate with Area Manager and Head Office on business and operational matters.

• Bachelor’s degree preferred.
• Minimum 3–5 years of experience in retail, preferably luxury retail or jewellery.
• Proven experience in leading a sales team.
• Strong leadership, communication, and sales skills.
• Customer-oriented and target-driven.
• Strong integrity and attention to detail.
• Willing to work on weekends and public holidays.

Benefits

• Competitive salary package.
• Performance-based incentives.
• Health insurance and BPJS coverage.
• Car Ownership Program and Operational allowance
• Training and career development opportunities.
• Opportunities for career growth within the company.
• Employee engagement and appreciation programs.