IT Support Officer

• Provide daily technical support to retail/store users and internal staff.
• Handle and resolve hardware, software, network, and application issues.
• Troubleshoot POS systems, cash register computers, printers, scanners, EDC devices, and related equipment.
• Serve as first‑level (L1) support and escalate issues when necessary.
• Record issues and progress updates in the ticketing/log system.
• Deliver basic training on system usage to users.
• Set up new user accounts, system access, and credential resets.
• Ensure stable IT operations with minimal downtime.
• Coordinate with other IT teams.
• Provide remote support during flexible working hours, including weekends.

• Bachelor’s degree in any major.
• Detail‑oriented and organized in data administration.
• Strong analytical skills.
• Good verbal and written communication skills.
• Proficient in Microsoft Office.
• Ability to design flowcharts is a plus point

Basic salary, Meal Allowance & Tax Allowance, BPJS