Job description
- Review and improve existing business processes and digital workflows to enhance efficiency, productivity, quality, and cost effectiveness.
- Create and maintain process documentation, including flowcharts, workflows, blueprints, and Business Requirement Documents (BRDs).
- Coordinate with management and relevant stakeholders to develop and implement process improvements.
- Collaborate with IT to integrate business processes into information systems.
- Work closely with Digital Marketing, CRM, Business Analyst, and QMS teams.
- Monitor continuous improvement initiatives.
Job requirements
- Bachelor’s degree in Information Systems, Industrial Engineering, Management, Business Information Systems, or a related field.
- Minimum 2 years of relevant experience.
- Good understanding of business processes, risk management, digital transformation, and cost efficiency.
- Familiar with Microsoft Office, GA4, and CMS dashboards.
- Experience in business process development, project management, change management, and continuous improvement.
- Strong analytical thinking, problem-solving, communication, and stakeholder management skills.
Benefits
- Career growth opportunities
- Exposure to digital transformation projects
- Cross-functional collaboration
- Continuous learning and development
- Dynamic retail work environment
Job information
Education
Bachelor Degree (S1)
Experience level
Associate
Minimum experience
2 years
Gender
No Qualification
Published date
03 Sep 2026