Duty Manager

As the Duty Manager, you will be the senior-most team member on duty during nighttime hours. You will ensure the smooth overnight operation of the property, focusing on delivering exceptional guest service and maintaining the hotel’s standards of excellence. Your presence provides security, confidence, and a personalized touch that enhances each guest's overnight experience. This is a guest-facing leadership role that combines front office management, guest relations, and operational oversight.

• Minimum 2–3 years of experience in front office or guest relations, preferably in a luxury or boutique hotel setting.
• Previous supervisory or managerial experience required.
• Strong knowledge of PMS (e.g., Opera, VHP, Cloudbeds) and front office operations.
• Excellent communication, problem-solving, and conflict resolution skills.
• Calm and confident demeanor, especially in high-pressure situations.
• Fluent in English (additional languages are a plus).
• Able to work independently with minimal supervision.
• Flexibility to work weekends, holidays, and overnight shifts.

What We Offer:

• Competitive salary.
• Opportunities for professional development in a luxury hospitality environment.
• A supportive and inclusive team culture.
• Uniform, meals during shift, and other staff benefits.