Job description
- Manage a portfolio of SMB, mid-market, or enterprise customer accounts with varying levels of spend and growth potential
- Build strong relationships with key customer stakeholders and conduct regular business reviews
- Act as the primary point of contact, ensuring a consistently high-quality customer experience
- Identify risks that may lead to churn and proactively engage internal teams to resolve issues
- Drive adoption of platform features to improve customer outcomes, retention, and value realization
Job requirements
- 4+ years of relevant experience in a customer-facing role such as Customer Success or Account Management
- Proven experience working with payroll clients or payroll-related accounts
- Strong knowledge of Australian payroll regulations and processes
- Experience in fast-growth startups, consulting, investment banking, private equity, or similarly demanding environments
- Excellent relationship-building skills with the ability to remain composed in challenging situations
Benefits
- Competitive compensation aligned with role, experience, and location
- Stock grant opportunities depending on employment status and country
Job information
Education
No Qualification
Experience level
Internship
Minimum experience
2 years
Gender
No Qualification
Published date
06 Jan 2026