Job description
- What you'll do: Responsible for supporting customers during implementation, setup, and complex troubleshooting situations via e-mail, phone, and other industry leading tools
- Support internal teams with customer configurations and account creations/suspensions
- Drive and maintain high customer satisfaction of mid-market clients & partners
- Identify additional use cases and revenue opportunities with assigned clients through continuous account management discussions, and thorough understanding of client’s business environment and goals
- Partner with Sales team on continuous improvement of service delivery process, integration discussion and overall Sales support
- Create and maintain reporting to proactively monitor assigned clients’ activity against forecast/historical trends
- Acquire general understanding of APIs and development tools necessary for troubleshooting
- Address and resolve support issues by providing timely feedback and internal escalation as appropriate
- Monitor route quality using internal tools and escalate issues to external vendors if required
- Maintain knowledge of the industry and TeleSign product offerings to effectively support clients
- Work on assigned special projects
Job requirements
- 3 – 5 years of client service and account management experience, preferably within a technical environment
- Bachelor’s Degree or equivalent customer success experience
- Significant experience using Excel, PowerPoint, MSword, Salesforce, Jira/Confluence, and audio and web conferencing (WebEx, GoToMeeting, Skype, Lync, etc.)
Benefits
- BPJS
- Asuransi
- Incentive
- Annual Bonus
- Competitive Salary Adjustment
Job information
Education
Bachelor Degree (S1)
Experience level
Associate
Minimum experience
2 years
Gender
No Qualification
Published date
31 Oct 2024