Job description
- As a primary contact window to educate and manage our inhouse and outsourcing CS teams and keep optimizing the quality of service to our clients
- Develop long-term and trusted relationships with both clients and CS team to raise the loyalty of clients
- Liaise & cooperate with technical team to ensure timely and successful trouble shooting for our clients’ needs
- Educate clients on the product function and encourage them to continuously use our product and services
Job requirements
- Proficient in verbal and written Mandarin and English language (and/or any market-based language proficiency requirement)
- Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc.)
- Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improving our services" on your own and share it with team members
- Able to handle the complaints regarding the use of products, and to troubleshoot as needed
- Good Influencer to promote our product through the excellent experience of customer service
- Willing to work in a rotational schedule
- Willing to work from home or at the office/business site as needed
- Bachelor's degree or equivalent is an advantage
Benefits
- Competitive total compensation package
- Various team building programs and company events
- Comprehensive healthcare schemes for employees and dependants
- And many more! Apply and let us tell you more!
Job information
Education
Bachelor Degree (S1)
Experience level
Associate
Minimum experience
2 years
Gender
No Qualification
Published date
07 May 2025