CAVE Academy - Operations Manager

Job Summary

As the Academy Manager at CAVE, you will oversee the daily operations and ensure the smooth execution of our programs from the setup phase to full operation. You will act as the operational bridge connecting the Academic, Commercial, and Tech & Facility teams. This role is highly hands-on; you will be responsible for guiding the team, ensuring student acquisition targets are met, maintaining curriculum quality, and managing day-to-day administrative and facility needs.

Key Responsibilities

• Operational Leadership: Manage and monitor the day-to-day operations of CAVE Academy, ensuring that the Academic, Commercial, and IT Support teams are aligned and functioning efficiently based on the organizational structure.
• Team Coordination: Supervise, support, and evaluate the performance of the Academic Coordinator, Commercial & Admissions Lead, and Tech & Facility staff. Act as the primary problem-solver for internal operational bottlenecks.
• Target Monitoring & Sales Support: Collaborate with the Commercial & Admissions Lead to track marketing campaign performance, oversee the student onboarding process, and ensure monthly enrollment targets are achieved.
• Quality & Facility Assurance: Work closely with the Academic Coordinator to guarantee that classes run seamlessly and with the IT Support team to ensure all studio facilities, software, and hardware meet the standard requirements for teaching.
• Reporting & Budget Management: Track operational expenses, assist in vendor contract evaluations during the setup phase, and provide regular progress reports to the Founder/C-level regarding the academy's performance and P&L (Profit & Loss) status.

• Bachelor's degree in Business Administration, Management, Education Management, Communications, or a related field.
• 2–4 years of professional experience, with at least 1–2 years in a managerial, project management, or team lead capacity. Previous experience in an educational institution, bootcamp, edutech startup, or creative agency is highly preferred.
• Strong understanding of operational workflows, basic budgeting, and project management. Proficient in Google Workspace and team collaboration tools.
• Excellent verbal and written communication in both Indonesian and English. Must be adept at coordinating with cross-functional internal teams and external vendors.
• Hands-on, detail-oriented, possesses strong problem-solving skills, and thrives in a dynamic, fast-paced startup/setup environment.