Laundry Supervisor

Job Summary

The Laundry Supervisor is responsible for managing the daily operations of the laundry department. This role ensures that the highest standards of textile care, cleanliness, and efficiency are maintained. The supervisor oversees the processing of guest valet laundry, staff uniforms, and high-end resort linens (such as F&B table textiles, luxury bedding, and pool towels), ensuring all operations align with elite luxury brand standards.

Key Responsibilities

1. Daily Operations & Quality Control

• Supervise Processing: Oversee the daily collection, sorting, washing, dry cleaning, pressing, folding, and delivery of all textiles.
• Luxury Garment Care: Inspect high-end guest garments and couture items. Ensure the correct chemical applications, wash cycles, and pressing methods are utilized to prevent damage.
• Flawless Standards: Perform rigorous quality checks for stains, missing buttons, or tears, ensuring only flawless items reach the guest rooms or F&B outlets.
• Turnaround Management: Prioritize and track express guest requests, ensuring strict adherence to delivery deadlines.

2. Team Leadership & Training

• Staff Scheduling & Management: Assist management with hiring, rostering, task allocation, and performance evaluations for laundry attendants.
• Standard Operating Procedures (SOPs): Train staff on luxury hospitality standard operating procedures, machinery usage, and specialized garment care techniques.
• Safety Compliance: Ensure the team handles hazardous cleaning chemicals safely and wears appropriate personal protective equipment (PPE).

3. Asset & Cost Management

• Inventory Control: Conduct routine monthly inventories of hotel linens, staff uniforms, and laundry chemical supplies to maintain accurate par levels.
• Machinery Oversight: Monitor the performance of commercial washing machines, dry cleaners, and calenders. Coordinate with the engineering department for preventive maintenance and troubleshoot minor issues to minimize downtime.
• Expense Efficiency: Monitor chemical dosage systems and water/energy usage to achieve optimum cost control without compromising fabric quality.

4. Guest & Interdepartmental Relations

• Issue Resolution: Handle guest inquiries, special preferences, or complaints regarding their laundry with empathy, tact, and speed.
• Cross-Department Coordination: Work closely with Housekeeping, Front Office, and Food & Beverage teams to adjust to fluctuating occupancy levels and event schedules.

Job Requirements & Qualifications

• Experience: A minimum of 1 to 2 years of supervisory experience in a commercial laundry or housekeeping department, preferably within a luxury 5-star hotel or resort environment.
• Education: High school diploma, vocational certificate, or a degree in Hospitality/Hotel Management.
• Technical Skills: In-depth knowledge of commercial laundry machinery, textile fabrics, dry-cleaning solvents, and optimal chemical formulas.
• Soft Skills: Strong interpersonal skills, clear verbal communication, excellent attention to detail, and a calm approach to problem-solving.
• Physical Demands: Ability to stand or walk for extended periods and comfortably lift or move laundry items

Benefits

• Competitive salary
• Service Charge
• Entitled 12 working days of paid Annual Leave in 1 year 
• 17 working days of paid Indonesian Citizenship - National Public Holidays
• Health insurance / Medical Insurance by BPJS Medical 
• Provide Insurance by BPJS Employment : Work Accident Program (JKK), Life Insurance (JKM), Retirement Program (JHT), Pension Program (JP)
• THR 1 X in a year
• A 1 time duty meal provided during working hours in Staff Cafeteria.
• In-house laundry for the hotel's working uniform.
• Career advancement opportunities