Property Manager

Kozystay is a fast-growing hospitality technology start-up focused on short-term rentals. We are looking for a Property Manager to lead day-to-day operations for Kozystay units in Surabaya, support the pre-opening phase, and maintain strong relationships with property owners.

What you’ll do:

• Operational oversight and property readiness: Ensure all Kozystay units are consistently clean, well maintained, and fully stocked to standard. Conduct routine inspections and coordinate preventive and corrective actions with Maintenance, Housekeeping, and Laundry.
• Guest experience and hospitality standards: Oversee smooth check-in and check-out with clear, accurate communication. Resolve guest issues quickly and professionally to protect guest satisfaction and target scores.
• Team coordination and vendor management: Lead on-site teams and external vendors to meet service and performance targets. Ensure consistent SOP compliance and service expectations across daily operations.
• Inventory, supplies and cost control: Monitor amenities, linen, and consumables and ensure timely replenishment. Track operational spend and apply cost control without compromising guest experience.
• Reporting, compliance and performance monitoring: Provide daily or weekly updates on unit condition, guest feedback, issues, and resolutions. Ensure operations meet Kozystay SOPs, safety standards, and local regulations.
• Owner relations and communication: Maintain strong owner relationships through proactive communication, transparency, and timely updates. Handle owner questions and requests professionally, aligned with Kozystay policies.
• Owner reporting and financial transparency: Prepare regular owner reports covering occupancy updates, revenue summaries, maintenance actions, and improvement recommendations. Ensure reporting is accurate, clear, and supports owners in understanding property performance.

• Minimum 3 years of experience in property management, hospitality operations, or hotel or apartment management.
• Work Location: Surabaya
• Excellent communication in Bahasa Indonesia and basic English for guest and owner interactions.
• Strong attention to detail, high sense of urgency, and commitment to keeping properties guest-ready at all times.
• Proven experience supervising teams or coordinating multiple stakeholders across housekeeping, maintenance, and vendors.
• Comfortable using property management tools, WhatsApp, spreadsheets, and reporting apps. Able to provide clear, accurate daily or weekly operational reports and owner updates.
• Willing to work flexible hours during high occupancy periods or urgent situations.

• BPJS Kesehatan
• BPJS Ketenagakerjaan
• Tunjangan Makan
• Tunjangan Transportasi
• Tunjangan Servis Kendaraan
• THR
• Bonus