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Customer Success Manager
Pusat
Permanent
On Site
Rp 10.000.000 - Rp 11.000.000
3 headcount needed
Job description
- Handle user inquiries and complaints through live chat/phone call/email
- Ensure user satisfaction through feedback and solution
- Inform user in case of website maintenance or any problems occurred
- Collaborate with internal team to handle complaints and other inquiries
Job requirements
- Minimum of 1 year working experience in Customer Support or related fields. Fresh graduates from all majors are also welcomed to apply
- Experience in handling user inquiries and complaints through live chat is a plus
- People-oriented, proactive, and communicative
- Good analytical and problem-solving skills
Benefits
- Daily allowance.
- Premium private health insurance (outpatient, inpatient, maternity, dental).
- Flexible working hours and remote work culture with free co-working space services.
Job information
Education
Bachelor Degree (S1)
Experience level
Mid Senior Level
Minimum experience
2 years
Gender
No Qualification
Published date
18 May 2026