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Account Management - Social Commerce

PT. IDEXPRESS LOGISTIK INDONESIA

Permanent

On Site

Job description

  • Manage and grow relationships with partners to ensure long-term partnership and retention
  • Develop strategic account plans to achieve targets and growth revenue
  • Provide administrative and operational support to partners
  • Develop and execute relation management towards business partners
  • Resolve seller inquiries related to orders, payments, listings, returns, and policies
  • Collaborate with internal teams (Operations, Finance, Tech, Compliance) to resolve issues efficiently
  • Monitor seller performance and proactively identify improvement opportunities
  • Maintain and update customer records in CRM systems
  • Securing exclusive partnerships for key campaigns

Job requirements

  • Candidate must possessed at least Bachelor Degree.
  • At least 1 years of experience in the same field.
  • Previous experience in sales support, customer service, or administration is an advantage
  • Excellent communication and interpersonal abilities
  • Strong attention to detail and organizational skills
  • Attention to detail and problem-solving mindset
  • Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools
  • Experience in social commerce or marketplace platforms is a plus
  • Required Languages: English, Bahasa Indonesia

Benefits

  • Comprehensive Private Insurance - Your health and peace of mind matter—enjoy full coverage with our private insurance plan.
  • Flexible Dress Code - Be yourself at work. We keep it casual and respectful—no uniforms, no stress.
  • Transportation Allowance - We support your daily commute with transport accommodation, so you can focus on what matters.
  • Team Bonding Activities - We believe great teams are built outside the office too—expect regular bonding sessions and fun outings.

Job information

Education

Bachelor Degree (S1)

Experience level

Associate

Minimum experience

1 year

Gender

No Qualification

Published date

02 Feb 2026

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