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Account Management - Social Commerce

PT. IDEXPRESS LOGISTIK INDONESIA

Permanent

On Site

Job description

Manage and grow relationships with partners to ensure long-term partnership and retention
Develop strategic account plans to achieve targets and growth revenue
Provide administrative and operational support to partners
Develop and execute relation management towards business partners
Resolve seller inquiries related to orders, payments, listings, returns, and policies
Collaborate with internal teams (Operations, Finance, Tech, Compliance) to resolve issues efficiently
Monitor seller performance and proactively identify improvement opportunities
Maintain and update customer records in CRM systems
Securing exclusive partnerships for key campaigns

Candidate must possessed at least Bachelor Degree.
At least 1 years of experience in the same field.
Previous experience in sales support, customer service, or administration is an advantage
Excellent communication and interpersonal abilities
Strong attention to detail and organizational skills
Attention to detail and problem-solving mindset
Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools
Experience in social commerce or marketplace platforms is a plus
Required Languages: English, Bahasa Indonesia

Comprehensive Private Insurance - Your health and peace of mind matter—enjoy full coverage with our private insurance plan.
Flexible Dress Code - Be yourself at work. We keep it casual and respectful—no uniforms, no stress.
Transportation Allowance - We support your daily commute with transport accommodation, so you can focus on what matters.
Team Bonding Activities - We believe great teams are built outside the office too—expect regular bonding sessions and fun outings.

Education

Bachelor Degree (S1)

Experience level

Associate

Minimum experience

1 year

Gender

No Qualification

Published date

02 Feb 2026