Study Advisor Supervisor

• Help students regarding Cakap features: Cakap chat, club, and private class.
• Maintain the existing students to experience effective classes.
• Conduct surveys regarding students’ experiences.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Managing coverage and customer flow to ensure proficient customer service.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.

• Prior working experience as a Telemarketer or Customer Service.
• Fluency in both written and spoken English.
• Good administrative skills and ability to create good requirement documentation.
• Strong communication skills in a multicultural environment.
• Interest in creating social impact through Indonesia's education.
• Willingness to work in shifts.

Besides remuneration and benefits, we also notice other factors that might interest you.

CAKAP is an edutech company: we care about education and its impact on others. Elevating people’s lives through education is our objective. Not only for students, but we also attempt to carry out this idea in our team. Therefore, we encourage people who are excited in education and language to join us.As we are a startup company, you will learn many things regarding fast-paced culture and improve your adaptability skill. Discussions between low, middle, and high levels often happen; hence you will develop your sensitivity in analyzing surroundings from many layers.