Job description
- Providing great customer experience to our customers by responding to their queries and resolving their issues.
- Handling customer’s complaints, inquiries, request and/or feedback
- Investigating and providing the best solutions to customers.
- Handling internal and external escalation of customer complaints.
- Follow Student Success SLA policies, to give our customer the best experience
Job requirements
- Prior working experience as a Customer Service.
- Fluency in both written and spoken English.
- Good administrative skills and ability to create good requirement documentation.
- Strong communication skills in a multicultural environment.
- Interest in creating social impact through Indonesia's education.
- Willingness to work in shifts and placement in YOGYAKARTA.
Benefits
Besides remuneration and benefits, we also notice other factors that might interest you.
CAKAP is an edutech company: we care about education and its impact on others. Elevating people’s lives through education is our objective. Not only for students, but we also attempt to carry out this idea in our team. Therefore, we encourage people who are excited in education and language to join us.
As we are a startup company, you will learn many things regarding fast-paced culture and improve your adaptability skill. Discussions between low, middle, and high levels often happen; hence you will develop your sensitivity in analyzing surroundings from many layers.
Job information
Education
No Qualification
Experience level
-
Minimum experience
-
Gender
No Qualification
Published date
21 Apr 2022