Job description
- Supervise the work of Student Success team to ensure adherence to quality standards, deadlines, and proper procedures
- Document all processes and FAQs, and work on continuous improvement
- Achieve qualitative monitoring & scoring goals as established
- Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)
Job requirements
- Min. Diploma Degree
- Good team player, positive attitude, eagerness to learn
- Preferably has Min. 3 year experience as QA within Customer Service Area in Language Education industry
- Driven and motivated
- Excellent communication capability
- Strong analytical and problem-solving skills
Benefits
Besides remuneration and benefits, we also notice other factors that might interest you.
CAKAP is an edutech company: we care about education and its impact on others. Elevating people’s lives through education is our objective. Not only for students, but we also attempt to carry out this idea in our team. Therefore, we encourage people who are excited in education and language to join us.
As we are a startup company, you will learn many things regarding fast-paced culture and improve your adaptability skill. Discussions between low, middle, and high levels often happen; hence you will develop your sensitivity in analyzing surroundings from many layers.
Job information
Education
No Qualification
Experience level
-
Minimum experience
-
Gender
No Qualification
Published date
22 Apr 2022