System Engineer

• ​Serve as the first point of contact for customers seeking technical assistance over the phone or email 
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customer
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel 
• Provide accurate information on IT Products or Services
• Record events and problems and their resolution in logs
• Follow-up and update customers status and information
• Pass on any feedback or suggestion by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures 

​

• Bachelor's Degree in System/Computer Technology, Computer Science, Cybernetics or Mathematics
• Know basic technologies of IP networks (Routing, VPN, DNS)
• Have got experience in System Administration
• Know how to work with cusomer support requests and technical documentation
• Able to Speak and Write Intermediate English

Will be an advantage if you have got knowledge of one of these solutions : Microsoft 354, Microsoft Azure . other Microsoft products and platforms such as Windows Server, Active Directory DS, Exchange Server, SharePoint Server, SQL Server, Moodle, VMWare, Veritas, Veeam, Sophos, Kaspersky, Symantec, SolarWinds, HPE, Aruba, Dell EMC, Audio Codes etc.

• BPJS Kesehatan
• Jaminan Pensiun
• JHT Company