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Senior Engineer & Consultant Manager

Pusat

Contract

Rp 6.000.000 - Rp 10.000.000

Job description

Handle customer support calls in a timely and accurate manner
Provide first-level support to customer service requests
Escalate complex support requests to relevant IT staffs for resolutions
Understand support problem, analyze problem data and determine appropriate solutions
Maintain problem documentations and their resolution procedures for reference procedures
Plan and complete daily assigned tasks within deadlines
Report system downtime and performance issues to Manager
Ensure to follow standard operating procedures and meet service level agreements
Install, configure and maintain software systems
Assist in development and enhancement of IT systems
Assess potential risks and technical challenges and prepare appropriate mitigation plans
Conduct IT related trainings to new hires, users and technical teams as needed
Analyze system issues and provide resolutions
Recommend process improvements to ensure system reliability, scalability, security, integrity, and performance
Work in compliance with department safety and quality standards.

Bachelor's Degree in System/Computer Technology, and or a minimum of 3-5 years of experience in administration, upgrading and maintenance of medium to large virtualization, demonstrating progressive capabilities, or an equivalent combination of education and experience
Management, Tuning, Configuration, etc.
Experience with current Internet Technologies and protocols (e.g. TCP/IP, XML, HTTP, HTML, and Application Servers)
Experience with the following technologies preferred : Microsoft 365 / Microsoft Azure, / other Microsoft products and platforms such as Windows Server, Active Directory DS, Exchange Server, SharePoint Server, SQL Server
Having a Driving License (SIM C or A) will be an advantage
Microsoft certification preferred
Will be an advantage if you have good knowledge about Linux

Education

No Qualification

Experience level

Minimum experience

Gender

No Qualification

Published date

28 Mar 2022