Job description
- Direct receipt, qualification and coordination of social event &wedding requests defined by their direct supervisor
- Handle requests according to the relevant standards within a maximumof 5 (business) hours of its receipt.
- Apply the Corporate SOP’s from group enquiry to contracting.
- Ensure the ideal and most effective utilization of the event and weddingrooms.
- Carry out site inspections with potential MICE clients incoordination with the Field Sales department.
- Realize up sell possibilities to meet and surpass Group & Eventbudget goals.
- Thoroughly input, supervise and maintain the requests in the HotelSystem according to the data input standards.
- Create activities to ensure ongoing maintenance of bookings.
- Generate proper proposals and contracts.
- Follow up on sent out proposals within 24 hours (1 working day) toensure the client has received the information and to clarify possiblequestions and issues.
- Handle the enquiries until conversion to definite bookings includingnegotiation, contracting, and site inspection.
- Ensure a proper handover of the converted business to related departmentwith all relevant information forwarded.
- Conduct exit interview with important customer after their event –asking for future business.
- Conduct regular competition checks.
- Review monthly results and forecasts to recommend and executeactivities required to ensure the hotel increases the market share and maximizesits revenue.
- Proper maintenance of LOS/CAN and UNC business.
- Further administrative tasks and other possible assigned duties.
- Performs any other duties as assigned to them by management.
Job requirements
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standard
- Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
- Strong analytical skills so understand key business indicators and competitive trends and develop approaches to these challange
- Excellent selling capabilities and the ability and desire to coach selling technique to team member
- Experience in a similar role with a proven track record
- Knowledge of local market
- Knowledge of hospitality
- Passion for sales and for achieving targets and objectives
Benefits
- Medical insurance after 3 months
- Meal allowance
- Phone allowance
Job information
Education
No Qualification
Experience level
-
Minimum experience
-
Gender
No Qualification
Published date
24 Jan 2024