Platform Support

As Platform Support you will:
  •  Provide technical support to end-users, addressing inquiries and issues related to the core banking system
  •  Communicate with programmers regarding technical problems found and provide regular updates to the business team/client
  •  Strong analytical and problem-solving skills to identify the problems
  •  Monitor system performance and proactively identify and address bottlenecks
  •  Maintain comprehensive documentation of the core banking system's configuration, procedures, and troubleshooting steps
  •  Ensure that IT systems and processes comply with relevant laws, regulations, standards, and internal policies. This involves regular compliance assessments and audits.
  •  Provide training to end-users on system features and best practices

Qualifications:
  •  A bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
  •  Minimum 3 years as IT Application Specialist or Technical Support in Banking/Fintech industries
  •  Have knowledge of Financial and Banking product, especially Core Banking System will be an advantage
  •  Familiarity with banking regulatory requirements and how they impact IT policies will be an advantage
  •  Have knowledge of DBMS (SQL) and Agile Project Management Methodology within fast-paced environment
  •  Fast learner, good problem solving, teamwork and analytical skills

• Personal laptop
• Medical Benefit
• Other internal HC self development program