Customer Relationship Management - MKT

Everbest is seeking a CRM Lead to drive the strategy and execution of programs to increase the lifetime value of customers at Everbest. The right candidate is a hands-on, self-starter with a proven track record of growing our customer retention at a retail business, preferably in fashion.

This is a high exposure, high impact role that will shape the company’s customer relationship management and marketing efforts driving a consistent strategy and approach. We'd love to hear from you in you are whip-smart, extremely detail-oriented, and highly organized, with a laser-beam focus on process and a passion for fashion!  You must also be hands-on, with a willingness to roll-up your sleeves in day-to-day execution with your fellow team-mates.

• Create, maintain, monitor and optimize CRM programs, including event, system, crafting content, etc
  
• Interact with consumers in social media channels using social media management software and related tools
• Generate new ideas and drive optimization & effectiveness of marketing campaigns
• Execute events to build community and boost awareness
• Define a roadmap to deliver meaningful customer engagement activities
• Stay current on trends and best practices in all things customer-delighting activities
• Develop and execute email, push and cross-channel marketing strategies in promotional, transactional and targeted trigger campaigns across the customer lifecycle for acquisition, retention, loyalty

We’d love to hear from you if you have:

1.       Ability to manage multiple channels and teams

2.       4-5+ years running and executing enterprise level communication plans across multiple marketing verticals

3.       Experience running successful social campaigns

4.       Creative enough to create Member Activity for offline and online

5.       Strong analytical background. "Gut" analytics are nice, data-driven results are even better! UTMs and tracking parameters are your second language

6.       Strong management experience. How do you motivate team members?

7.       Strong track record of creating and monitoring customer lifecycle campaigns

8.       Ability to troubleshoot issues in content, development, coding and tracking challenges in email, push, social, and other marketing channels

9.       Intermediate to advance English communication skills

- BPJS Tenagakerja & Kesehatan