Job description
- Monitor and maintain team performance of Customer Service (E-commerce and Fintech)
- Responsible for daily, weekly, and monthly reports for the Customer Service team
- Responsible to provide resolution for customer complaints and escalation for advice
- Analyze challenges in team and able to solve cases in daily operation
- Work location: Yogyakarta
Job requirements
- Bachelor's Degree in any major
- At least 1 year of work experience as a CS Supervisor in the e-commerce/ fintech industry
- Fluent in English (both written and spoken)
- Experiences handling multiple channels (calls, chat, social media, email, and tier 2 CS)
Benefits
Akulaku cares about their employees, we call them Aku-pals! By joining Akulaku, you'll receive several perks and benefits for this position:
- Health & Social Security: BPJS Kesehatan, BPJS Ketenagakerjaan, Insurance
- Personal Working Supplies: Asset, New Hire Kit
- Personal Growth: Aku-Pals Work Buddy Program Sharing Session, Internal & External Training
- Work-Life Balance: Paid Leaves, Engagement & Holiday Events
Our office is located in Sahid Sudirman Centre with easy access to Minimart, ATM, MRT & Subway, etc
Job information
Education
No Qualification
Experience level
-
Minimum experience
-
Gender
No Qualification
Published date
21 Sep 2023