CUSTOMER SERVICE SPECIALIST (MANDARIN)

- Analyzing customer complaints that come to customer service and assisting in operational e-commerce and financial business lines
- Pay attention to and integrate product dynamics from competitors; be responsible for process optimization; analyze data; receive feedback; be able to detect problems in real-time; be able to implement improvements and innovations; and improve operational efficiency
- Assist the communication team in Indonesia in communicating with the team in China.

- Have Bachelor's or Master's degree (preferably in Mandarin literature)
- Fluent in Mandarin and English (writing/typing, reading, and speaking)
- Have study or work in China experience would be plus
- Excellent communication ability
- Self-motivated, enthusiastic about learning, and capable of handling responsibilities and working efficiently.
- Having an interest in finance, e-commerce, and the Southeast Asian market.

Akulaku cares about their employees, we call them Aku-pals! By joining Akulaku, you'll receive several perks and benefits for this position:

- Health & Social Security: BPJS Kesehatan, BPJS Ketenagakerjaan, Insurance
- Personal Working Supplies: Asset, New Hire Kit
- Personal Growth: Aku-Pals Work Buddy Program Sharing Session, Internal & External Training​
- Work-Life Balance: Paid Leaves, Engagement & Holiday Events

Our office is located in Sahid Sudirman Centre with easy access to Minimart, ATM, MRT & Subway, etc.